1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: such as your email address, password, and any authentication details used for secure access.
• Trading Journal Entries and Related Data: including your daily profit and loss, ticker-specific trading history, trading plans, thoughts on trades, and any data you input for trading analytics.
• Usage Data and Preferences: information on how you interact with the platform, your preferences, and other data collected through cookies and similar technologies.
• Device Information: details about the device you use to access our services, including IP address, browser type, and operating system.
• Communication Data: records of our communications, including support requests, feedback, and service-related communications.
• AI Interaction Data: logs of your interactions with the AI for analysis and improvement of your trading strategies.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services, including AI-driven analysis and trading insights.
• Send you technical notices, updates, security alerts, and support messages.
• Communicate with you about products, services, events, and updates relevant to your interests.
• Monitor and analyze usage trends to enhance user experience and platform functionality.
• Detect, prevent, and address technical issues, security breaches, and fraudulent activities.
• Ensure compliance with legal obligations and protect our legal rights.
• Enhance AI interactions based on your trading patterns and feedback.

3. Data Storage and Security

• We implement appropriate technical and organizational measures to protect your personal data, including encryption and access controls.
• Your data is stored securely using industry-standard encryption methods both at rest and in transit.
• We regularly review and update our security practices to guard against unauthorized access, loss, misuse, or alteration.
• Access to your personal data is restricted to authorized personnel only.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: who assist in operating our service, including hosting providers, analytics services, and communication tools, under strict data protection agreements.
• Legal Authorities: when required by law, or to comply with legal processes, investigations, or governmental requests.
• Corporate Transactions: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner under confidentiality agreements.

We are not responsible for the privacy practices or the content of third-party services, and your use of such services is governed by their respective privacy policies.

5. Your Rights

You may request:

• Access: Request access to the personal data we hold about you, subject to verification of identity.
• Erasure: Request deletion of your personal data in accordance with applicable data protection laws.

We reserve the right to deny requests that are unreasonable, repetitive, or conflict with legal obligations.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and customize your experience.
• Understand and analyze how you use our services to improve functionality and user experience.
• Enhance security and prevent fraudulent activities.

You may adjust your browser settings to disable cookies; however, this may impact your experience. We are not liable for third-party tracking technologies that may be linked through our services.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Data may be anonymized and retained for analytical purposes beyond the standard retention period.

8. AI Usage and Data

Your interactions with the AI are recorded for:

• Providing personalized analysis based on your trading history and journal entries.
• Improving the accuracy and reliability of AI-generated insights.
• Detecting and preventing misuse of AI services.

We make no guarantees as to the accuracy or completeness of AI-generated insights and disclaim any liability for decisions made based on AI outputs.

9. Changes to This Policy

We may update this privacy policy from time to time at our sole discretion. All updates are effective immediately upon posting. We are not liable for damages resulting from a lack of awareness of policy changes.

10. Limitation of Liability

To the maximum extent permitted by law, alpha-charts.com shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of the use of your information or our platform.

11. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at:

Email: support@alpha-charts.com