§ 08 · FAQ

The questions
everyone asks first.

Everything you need to know about Alpha Charts — read time about three minutes, depending on how many sections you open.

Q/01What is Alpha Charts Trading Journal?+

Alpha Charts is a comprehensive trading journal platform designed to help traders track, analyze, and improve their trading performance. It combines advanced analytics, AI-powered coaching, and community features to provide a complete solution for serious traders.

Q/02How do I get started with Alpha Charts?+

Getting started is easy:

  1. Create an account and start your subscription
  2. Import your existing trades or start logging new ones
  3. Set up your trading accounts and strategies
  4. Start tracking your performance and receiving AI insights

There is one plan with every feature included, so there are no tiers to choose between.

Q/03Can I import my existing trading history?+

Yes — Alpha Charts supports importing trades from:

  • CSV / Excel files from any broker
  • MT4 / MT5 platforms
  • Interactive Brokers
  • TD Ameritrade / ThinkorSwim
  • And many more via our universal import tool
Q/04What makes Alpha Charts different from other trading journals?+

Alpha Charts stands out with:

  • AI-Powered Coaching: Get personalized insights based on your actual trading patterns
  • Advanced Analytics: Deep dive into your performance with 50+ metrics
  • Community Learning: Learn from other traders' anonymized successful strategies
  • Mobile App: Trade and journal on the go
  • Risk Management Tools: Built-in position sizing and risk calculators
Q/05How does the AI trading coach work?+

Our AI analyzes your complete trading history to identify patterns, strengths, and areas for improvement. It provides:

  • Weekly personalized reports on your trading performance
  • Specific recommendations based on your trading style
  • Pattern recognition to identify your most profitable setups
  • Alerts when you deviate from your trading plan
Q/06Can I share my trades with other traders?+

Yes — but with full control over your privacy. You can:

  • Share anonymized trades with the community
  • Create private groups for trading teams or mentorship
  • Publish successful strategies (with sensitive data removed)
  • Follow other traders and learn from their approaches
Q/07How much does Alpha Charts cost?+

Alpha Charts is one monthly subscription with everything included:

  • Unlimited trades, imports and exports
  • All analytics, AI coaching and action plans
  • Community feed and shared trades

The current price is shown in the pricing section. Payments are processed securely by Stripe.

Q/08Is there a free plan or free trial?+

No. Alpha Charts is paid-only, so every account gets the full product with no feature limits. If you have a promotion code, you can enter it at checkout.

The trading calculators are free to use without an account.

Q/09How do I cancel or update my payment method?+

Open Billing in the app and choose Manage subscription. From the Stripe billing portal you can update your card, download invoices or cancel.

When you cancel, you keep access until the end of the period you have already paid for.

Q/10How can I provide feedback?+

We love hearing from our users. You can provide feedback through:

  • In-app feedback board: Suggest and vote on features
  • Community feed: Discuss features with other traders
  • Direct email: [email protected]

Every piece of feedback is reviewed by our team and helps shape Alpha Charts.

Q/11Is my trading data secure?+

Security is our top priority:

  • 256-bit SSL encryption for all data transmission
  • Bank-level encryption for stored data
  • GDPR compliant data processing
  • Your data is never shared with third parties
Q/12Can I export my data?+

Yes — you own your data. You can export:

  • Complete trade history in CSV format

Export anytime from your account settings.

Q/13Do you sell or share my trading data?+

Never. Your trading data is strictly confidential. We do not sell, share, or use your data for anything other than providing you with our service. Even anonymized community features are opt-in only.

Q/14What devices and browsers are supported?+

Alpha Charts works on:

  • Web: Chrome, Firefox, Safari, Edge (latest versions)

The platform is fully responsive and works on tablets too.

Q/15Can I connect Alpha Charts to my broker?+

Direct broker connections are coming soon. Currently, you can:

  • Import trades via CSV from any broker

API connections with major brokers are on our roadmap.

§ — · Still curious?

Can't find your
answer here?

Our support team reads everything. We're especially interested in hearing what features you'd like to see — your suggestions shape the roadmap.